Conditions générales
- Client: anyone who intends to purchase the services offered by Top Sicily, which acts as an intermediary with carefully selected operators and suppliers from various sectors.
- Operator/supplier: a natural or legal person who, as part of their business operations, has entered into a partnership agreement with Top Sicily to offer their professional services to clients who book through Top Sicily.
- Intermediary: Top Sicily.
Activities
Top Sicily offers professional services in the tourism sector that go beyond traditional and/or pre-packaged tours. Clients may purchase each service individually; for each request, the desired level of professionalism and/or service is provided. The client and supplier will agree on a customized program based on the client’s specific requests. The various services must be requested and purchased individually, not as a package.
Booking Procedures and Service Delivery
Once the client has selected the desired service, they will proceed with booking and payment (or: upon receiving confirmation of availability via email, they will proceed with payment). Once payment is made, they will receive a booking confirmation via email containing detailed information (service, date, times, language, etc.) and the contact details (name and phone number) of the operator who confirmed availability. In compliance with privacy and data protection regulations, the client’s details (name and phone number) will be provided to the aforementioned operator to facilitate contact regarding organizational details and program customization.
Any extension of services beyond the duration of the purchased package must be arranged directly with the operator and paid to them.
Payments and invoices
Payments are made exclusively through the Top Sicily portal; the total cost includes all applicable taxes. Failure to pay will result in the booking request not being processed. Upon payment, the portal will automatically issue the relevant invoice to the purchaser.
Cancellation, cancellation procedures, refunds, and liability
In the event of a cancellation by the client, regardless of the reason, 100% of the amount will be refunded if the cancellation is made at least 10 days before the scheduled service date, 50% between the 9th and 4th day before, and no refund will be issued if the cancellation is made within 3 days of the scheduled date.
Exceptions apply to bookings for yacht and sailing boat excursions, helicopters, luxury cars, and supercars, for which different cancellation terms are specified for each individual service at the time of booking.
No compensation is provided for cancellation if the intermediary demonstrates that the non-conformity is attributable to force majeure or unforeseeable circumstances; no compensation is provided if the intermediary demonstrates that the non-conformity is attributable to the client or a third party unrelated to the provision of the service and of an unforeseeable or unavoidable nature. In the event of cancellation by Top Sicily at any time, except in the cases described above, the full booking amount will be refunded. Under no circumstances will Top Sicily refund amounts exceeding the booking amount paid by the client.
To cancel a booking and receive a refund, you must send an email to info@topsicily.com specifying the service for which you are requesting cancellation; Top Sicily will process the refund within 7 days of receiving the request, in accordance with these terms and conditions, excluding any taxes and fees already paid.
Safety and client protection
Top Sicily, acting as an intermediary, assumes no responsibility for safety or customer protection; such responsibilities rest solely with the service provider designated to deliver the service requested by the customer.
Client obligations
- Compliance with these regulations.
- Proper use of services.
- Payment in accordance with the methods and terms set forth in these regulations.
- Provide truthful and complete information.
- Please adhere to the schedules and organizational procedures agreed upon with individual operators and provided by Top Sicily.
Top Sicilian Bonds
- Provide clear and detailed information.
- Promote the quality and compliance of services provided by operators.
- Handle any complaints promptly and effectively.
- Comply with personal data protection regulations.
Competent jurisdiction
In the event of any dispute, the Court of Agrigento shall have jurisdiction.